The program features a comprehensive overview of the various skills to be taught and an opportunity to apply what you've learned to real customer encounters. The workshop includes a series of practical projects with customer representatives and staff mentors and opportunities for feedback on your lessons learned. As the workshop continues it allows you and others to take what you've learned and apply it to future customer interactions. This comprehensive workshop is perfect for those who require an in depth knowledge of the topic or want to refine what they know. This workshop is very accessible and affordable. For a single participant it runs from 800 to 1600. For a full group you can purchase a discount rate for up to six people with an additional fee ranging as low at 425 per person for a full group. You may book online with our secure online ordering system. Or, you may contact the workshop facilitator via an email of-course or telephone (please don't call). The information given in this class is the result of personal research over the last 10 years or so. In addition, we have conducted an internal research on customer service issues with the hope that it will be of use to a wide variety of practitioners.
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How May I Help You? By BETTY KATHERINE INTRODUCTION How may I help you? Is a specially designed workshop, which will equip frontline staff with the key skills and attitudes to manage customer interactions
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