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SAMPLE COMPLAINT LETTER CAR DEALER Your name Your address Your phone number Your email address (if you have one) Date Name of dealer Street Suburb/Town State Postcode Dear Sir/Madam Re: (insert vehicle
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). I would like to complain (in our legal language I am going to paraphrase) that the motor vehicle dealer has failed in his or her duties under the Motor Vehicle Dealers Act 1984. The Act contains provisions that require the dealer to maintain proper records. For example, it requires the dealer to make a record of the buyer's description, the vehicle details including name and address, sale date, payment and the date of the transaction, and the car body damage. I have asked you to provide me with copies of all records to which I am entitled which have been kept by you, and to produce to me such other files and records I may need to verify your records. You have failed to comply with the provisions of sections 60-70 of the Motor Vehicle Dealers Act. I hereby demand copies of all documents and records which you have failed to produce to me. Thank you. Sincerely, (your name in all capital letters) You can try to settle by going to a small claims court. Most people don't do it, however, unless the person you are doing it against is also a shopkeeper (a dealer or manufacturer) or has a lot of clout and will pay your legal fees. Sometimes, the best thing you can do is just say to the person that you want your money and try and reach some sort of agreement, whatever it is, and then file the claim. It has worked a few times in my experience, but only on a very minor, non-negotiable matter, and I am not certain what it is. As to what you can say to the dealer, "Sorry that this vehicle is not working" is not going to get anywhere. Just be civil and if there is a legitimate reason for any problem, say it, but don't say "sorry it wasn't working". You should always be careful when making a complaint. One thing that you should probably know (if you didn't already know this) is just how serious people can take things. You will be called a "bitch" or a "slag" over a minor matter. Don't take it personally. People are very likely to believe whatever you say unless you are a very arrogant person and believe that others can't see that your opinion doesn't matter very much, or a very scared person. Another area is how to handle people who don't want to do things the way you want. Most people do it, but that doesn't mean that you have to do it. If you really

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