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COMPLAINTS POLICY Ratified Governance & Risk Committee (11/11/15) Status Final Issued November 2015 Governance & Risk Committee Executive Committee Governance & Risk Committee Executive Committee
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How to Fill Out Complaints Policy - NHS:

01
Start by obtaining a copy of the complaints policy from the NHS website or your healthcare provider's office. Familiarize yourself with the purpose and procedures outlined in the policy document.
02
Begin by providing your personal details, including your name, address, contact information, and identification number if applicable. This will help the NHS to keep track of your complaint and contact you for further communication.
03
Clearly state the nature of your complaint, including details such as the date, time, and location of the incident. Be as specific as possible, including any names of the involved parties or witnesses, if known.
04
Describe the impact of the incident on your health or well-being. Express your emotions and feelings at the time of the incident or when dealing with the consequences.
05
If you have any evidence supporting your complaint, such as photographs, medical records, or witness statements, include copies or mention that you have these available to provide upon request.
06
Outline your desired outcome or resolution. Explain what you hope the NHS will do to address your concerns, such as an apology, clarification, compensation, or changes to their procedures.
07
Sign and date the complaint form. This validates your submission and acknowledges that the information provided is accurate to the best of your knowledge.

Who Needs Complaints Policy - NHS:

01
Patients and service users of the National Health Service (NHS) who have encountered issues, deficiencies, or concerns with the care or services they have received.
02
Family members or representatives of patients who wish to express dissatisfaction or raise a complaint on behalf of an individual who is unable to do so themselves.
03
Healthcare professionals, employees, or third-party individuals who have observed or experienced incidents or practices that they believe require investigation or resolution under the NHS complaints policy.
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