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CUSTOMER GRIEVANCE Reparation MECHANISMMicro Units Development & Refinance Agency Ltd. (AUDRA) BOARD APPROVED VIM SME Development Center, C11, Block, Sandra Karla Complex, Sandra (E×, Mumbai 400

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How to fill out customer grievance

How to fill out customer grievance:

01

Obtain the customer grievance form from the relevant department or organization.

02

Provide your personal information, such as name, contact details, and any identification numbers required.

03

Clearly state the nature of your grievance, including specific details, dates, and any supporting evidence, if available.

04

Clearly communicate the desired resolution or outcome you are seeking.

05

Attach any relevant documents or evidence that can support your grievance.

06

Make sure to sign and date the form before submission.

07

Keep a copy of the filled-out customer grievance form for your records.

Who needs customer grievance?

01

Customers who have experienced unsatisfactory service, product quality issues, or any other concerns related to their interaction with a company or organization.

02

Individuals who have encountered unprofessional behavior, discrimination, or any violation of their rights as a customer.

03

People who seek a fair and prompt resolution to their grievances in order to maintain a positive relationship with the company or organization.

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What is customer grievance?

Customer grievance is a complaint or concern raised by a customer regarding a product or service provided by a company.

Who is required to file customer grievance?

Any customer who is dissatisfied with a product or service and wishes to raise a complaint or concern.

How to fill out customer grievance?

Customer can fill out a grievance form provided by the company, or send an email detailing the complaint.

What is the purpose of customer grievance?

The purpose of customer grievance is to address and resolve issues raised by customers and improve customer satisfaction.

What information must be reported on customer grievance?

Customer information, details of the complaint, date of incident, and desired resolution.

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