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This document is a request form for customers who wish to obtain a refund from Herbalife for purchased products under the 30-Day Money-Back Guarantee. It includes sections for customer and distributor
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How to fill out customer request for refund

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How to fill out CUSTOMER REQUEST FOR REFUND

01
Begin by downloading or obtaining the CUSTOMER REQUEST FOR REFUND form.
02
Fill in your personal information at the top of the form, including your name, address, and contact details.
03
Provide details about the purchase, including the date of purchase, the order number, and the product description.
04
Clearly state the reason for your refund request in the designated section.
05
Attach any supporting documents, such as receipts or emails related to the purchase.
06
Review your completed form for accuracy and completeness.
07
Sign and date the form at the bottom.
08
Submit the form as instructed, either by mail or online.

Who needs CUSTOMER REQUEST FOR REFUND?

01
Customers who are unsatisfied with a product or service and wish to request a refund.
02
Individuals who have experienced issues with their purchase, such as defects or incorrect items.
03
Consumers who have purchased from a company with a refund policy and want to utilize it.
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Basic refund letter template: I am writing to request a refund for [product/service name] purchased on [Date] with order number [Order Number]. Unfortunately, the [product/service] did not meet my expectations due to [reason for dissatisfaction], and I believe a refund is warranted.
Here is a basic structure to follow: Salutation/Greeting. Address the customer politely and personally, if possible. Acknowledgment and Apology. Refund Details and Refund Details (if applicable) The Action(s) You've Taken. Offer of Further Assistance. Thank Them. Closing and Signature.
5 Tips for Writing Refund Emails to Customers Use a friendly and professional tone throughout the email. Address the customer by their name. Keep the email concise and to the point. Provide a timeline for the refund process. Personalize the email based on the customer's situation.
Dear [company/customer service], I hope this email finds you well. I'm writing to request a refund for my recent purchase (order #12345) made on [date of purchase]. Unfortunately, [describe the specific issue, e.g., “the product arrived damaged” or “the service did not meet the described specifications”].
Acknowledge the request: Let the customer know that you understand they are asking for a refund. Confirm customer information: Ask for relevant information like order number, purchase date, etc. Find out the “why”: Don't be too pushy, but try to figure out why they want to return the product or service.
State Your Request: Clearly mention that you are requesting a full refund. Provide Details: Include relevant information such as order number, purchase date, and reason for the refund. Keep Records: Save receipts, emails, and any correspondence related to the purchase and refund request.
Make sure you return the item within 30 days, as between 30 days and six months, you're only entitled to a repair or replacement, not a refund. Beyond six months, and up to six years, you'll need to prove any fault was inherent from the start to get a repair or replacement.

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CUSTOMER REQUEST FOR REFUND is a formal request submitted by a customer seeking the return of funds for a product or service that was unsatisfactory, defective, or not delivered as promised.
Any customer who has made a purchase and wishes to initiate a refund process due to valid reasons, such as dissatisfaction or product issues, is required to file a CUSTOMER REQUEST FOR REFUND.
To fill out a CUSTOMER REQUEST FOR REFUND, a customer should provide personal information, details of the purchase, the reason for the refund, and any supporting documentation, such as receipts or photographs of the product.
The purpose of CUSTOMER REQUEST FOR REFUND is to formally communicate the customer’s intention to receive their money back and facilitate the process of returning products or services that did not meet their expectations.
The information that must be reported includes the customer’s name, contact information, order number, date of purchase, a description of the item or service, the reason for requesting a refund, and any relevant documentation.
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