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Card Acceptance and Chargeback Management Guide for Visa Merchants Chapter X Text of Contents Table Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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How to fill out card acceptance and chargeback

How to fill out card acceptance and chargeback:

01

Obtain the necessary forms or documents for card acceptance and chargeback from your payment processor or card network. These forms may vary depending on the specific card network you are using.

02

Fill out the merchant information accurately, including your business name, address, contact information, and any other requested details. Make sure this information matches the information you have provided to your payment processor or card network.

03

Provide the required information regarding each transaction you are disputing. This typically includes the transaction date, amount, customer name, cardholder's billing address, and any supporting documentation such as receipts or invoices.

04

Clearly state the reason for the chargeback or dispute, providing any relevant details or evidence to support your claim. This could include evidence of fraud or unauthorized use of the card, proof of non-delivery or defective products, or any other applicable reasons based on the specific chargeback reason codes.

05

Submit the completed forms or documents to your payment processor or card network within the specified timeframe. Ensure that you keep copies for your records.

Who needs card acceptance and chargeback?

01

Businesses that sell goods or services and accept payment cards as a form of payment require card acceptance. This can include retail stores, e-commerce websites, restaurants, hotels, and various other types of businesses.

02

Chargeback is a process used by businesses and cardholders to dispute transactions and seek resolution in case of issues such as fraud, unauthorized transactions, non-receipt of goods or services, or any other valid reasons for disputes. Therefore, both businesses and cardholders benefit from chargeback services provided by card networks and payment processors.

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What is card acceptance and chargeback?

Card acceptance refers to the process of accepting credit or debit card payments from customers. Chargeback is the reversal of a transaction initiated by the cardholder's bank.

Who is required to file card acceptance and chargeback?

Merchants who accept credit or debit card payments are required to file card acceptance and chargeback.

How to fill out card acceptance and chargeback?

Card acceptance and chargeback information can be filled out electronically through the payment processing system or manually on forms provided by the card network.

What is the purpose of card acceptance and chargeback?

The purpose of card acceptance is to facilitate electronic payments for goods and services, while chargeback serves as a consumer protection mechanism in case of fraudulent or disputed transactions.

What information must be reported on card acceptance and chargeback?

Information such as transaction date, amount, cardholder name, card number, authorization code, and reason for chargeback must be reported on card acceptance and chargeback.

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