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Get the free EMPLOYEE CALL EVALUATION FORM APRIL LAWSON DATE 9/2/2015 DEALERSHIP AL PACKER 'S WHI...

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EMPLOYEE CALL EVALUATION FORM APRIL LAWSON DATE 9/2/2015 DEALERSHIP AL PACKER IS WHITE MARSH FORD SCORE 66.67% REP NAME APPOINTMENT CALL CORE COMPONENTS OF EVERY CALL YES NO COMMENTS: Your tone was
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How to Fill Out an Employee Call Evaluation Form:

01
Begin by reviewing the employee call evaluation form to familiarize yourself with the sections and criteria being assessed.
02
As you listen to the employee's call, make notes on the various aspects being evaluated, such as the employee's communication skills, knowledge of company policies, and ability to handle customer inquiries.
03
Use a rating scale or checklist provided on the form to assess each aspect. For example, rate their communication skills on a scale of 1-5, with 1 being poor and 5 being excellent.
04
Provide specific comments or feedback in the designated spaces on the form. This allows you to communicate strengths and areas for improvement to the employee.
05
If applicable, provide suggestions or recommendations for additional training or support that could benefit the employee's performance.
06
Once you have completed the evaluation form, make sure to submit it according to your company's procedures. This may involve submitting it to a supervisor or HR department for further review.

Who Needs an Employee Call Evaluation Form:

01
Call centers or customer service departments often use employee call evaluation forms to assess and monitor the performance of their employees.
02
Supervisors and managers within these departments may also use these forms to provide feedback and coaching to their team members.
03
Quality assurance teams or departments may require these forms to track and measure the overall quality of customer interactions and identify any training or process improvement needs.

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