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EMPLOYEE CALL EVALUATION FORM TAMMY MAXWELL DATE 10/8/2015 DEALERSHIP LINDSAY FORD SCORE 93.33% REP NAME APPOINTMENT CALL CORE COMPONENTS OF EVERY CALL YES NO COMMENTS: Tammy, this was a perfect call,
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How to fill out employee call evaluation form

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How to fill out employee call evaluation form:

01
Start by entering the date and time of the call in the designated fields.
02
Provide the caller's name and contact information, including phone number or any other relevant details.
03
Specify the purpose of the call, whether it was a sales inquiry, technical support, or a general inquiry.
04
Evaluate the employee's communication skills, such as their ability to listen actively, respond clearly, and provide accurate information.
05
Assess the employee's knowledge and understanding of the products or services offered by the company.
06
Rate the employee's problem-solving abilities and their willingness to go the extra mile to assist the caller.
07
Consider factors like professionalism, empathy, and courtesy displayed by the employee during the call.
08
Provide any additional comments or observations regarding the employee's performance during the call.
09
Finally, sign and date the evaluation form to indicate its completion.

Who needs an employee call evaluation form:

01
Contact centers or customer service departments often use employee call evaluation forms to assess the performance of their agents.
02
Employers who value quality customer service and seek to improve their call handling processes may utilize employee call evaluation forms.
03
Supervisors or managers responsible for monitoring and evaluating the performance of their team members may find employee call evaluation forms beneficial in providing constructive feedback.

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