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A Business Owners Guide to
Card Payment Chargebacks
(and How to Reduce Them)
WHAT TRIGGERS A CHARGEBACK?
When the customer presents a card to you to pay for a purchase, it
is called a Card Present
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How to fill out card payment chargebacks
How to fill out card payment chargebacks:
01
Gather the necessary information: Start by collecting all relevant documentation related to the disputed transaction, including receipts, invoices, and any correspondence with the merchant.
02
Review the card issuer's chargeback policy: Familiarize yourself with the specific guidelines provided by your card issuer for initiating a chargeback. Ensure you understand the timelines, required forms, and any supporting documentation required.
03
Complete the chargeback request form: Fill out the chargeback request form provided by your card issuer. Include all requested details, such as your personal information, the transaction details, and the reason for disputing the charge.
04
Provide supporting evidence: Along with the chargeback request form, attach any supporting evidence that strengthens your case. This might include emails, photos, or any other documentation that proves your claim.
05
Submit the completed form and evidence: Once you have compiled all the necessary information, submit the completed chargeback request form and supporting evidence to your card issuer. Be sure to follow their specified method of submission (e.g., online form, mail, or email).
Who needs card payment chargebacks:
01
Individuals with unauthorized charges: If you notice an unfamiliar or unauthorized charge on your card statement, you may need to file a chargeback to dispute the transaction and recover your funds.
02
Consumers dissatisfied with goods or services: When you've paid for goods or services that were not delivered, were defective, or did not meet the agreed-upon terms, filing a chargeback can help you seek a refund or resolution.
03
Victims of fraudulent activity: If you become a victim of credit card fraud or identity theft, initiating a chargeback can help you reclaim any funds that were fraudulently charged to your account.
04
Individuals facing billing errors: In cases where you are billed incorrectly or double-charged for a transaction, filing a chargeback can help rectify the billing error and ensure you are not financially liable.
Remember, it is essential to review the specific chargeback policies and procedures outlined by your card issuer, as they may vary slightly. Always provide accurate and complete information along with any necessary evidence to increase the chances of a successful chargeback resolution.
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What is card payment chargebacks?
A card payment chargeback is the reversal of a sale transaction that is initiated by the cardholder's issuing bank.
Who is required to file card payment chargebacks?
Merchants or businesses who receive payments through card transactions are required to file card payment chargebacks.
How to fill out card payment chargebacks?
Card payment chargebacks can be filled out by providing detailed information about the disputed transaction, including proof of purchase and communication with the cardholder.
What is the purpose of card payment chargebacks?
The purpose of card payment chargebacks is to protect cardholders from fraudulent transactions and disputes with merchants.
What information must be reported on card payment chargebacks?
Information such as transaction date, transaction amount, cardholder name, card number, reason for dispute, and supporting documentation must be reported on card payment chargebacks.
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