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SUBJECT: CNPMB10281601 CNP 2017 Holiday Schedule Now Available
NOTICE DATE: October 28, 2016,
NOTICE TYPE: Informational
DAY(S) AFFECTED: 2017 Calendar Year
SHORT DESCRIPTION: Counterpoint Energy's
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How to fill out report a customer issue
01
Identify the customer issue that needs to be reported.
02
Gather all relevant information pertaining to the issue, such as any correspondence or notes.
03
Access the reporting system or tool that your organization uses.
04
Provide a detailed description of the customer issue, including any specific examples or incidents.
05
Include any supporting documentation or evidence that might be helpful in resolving the issue.
06
Follow any specific guidelines or protocols provided by your organization for reporting customer issues.
07
Double-check all the entered information for accuracy and completeness.
08
Submit the report and ensure that it has been successfully recorded in the system.
09
If required, communicate the issue to the relevant parties or escalate it to the appropriate department or personnel.
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Keep track of any updates or progress related to the reported customer issue and follow up as necessary.
Who needs report a customer issue?
01
Any employee or representative of the organization who interacts with customers and encounters issues or problems
02
Customers themselves who wish to report a problem or concern they are facing
03
Managers or supervisors who oversee customer service or support operations and need to address customer issues
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