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Y Contact Center SERVICE REQUEST FORM / BORING PERMOHONAN PERKHIDMATAN 1. CUSTOMER IS DETAILS / OUTRAN FLANAGAN Name of Account / Name Again ERIC No. /Passport No. / No. KP/No. Passport 2. UPDATING

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What is contact centre?

Contact centre is a centralized office used for the purpose of receiving or transmitting a large volume of requests by telephone.

Who is required to file contact centre?

Businesses or organizations that operate contact centres are required to file contact centre.

How to fill out contact centre?

Contact centre can be filled out by providing information about the operations, activities, and performance of the contact centre.

What is the purpose of contact centre?

The purpose of contact centre is to monitor and regulate the functioning of contact centres to ensure quality services are being provided.

What information must be reported on contact centre?

Information such as number of calls received, average call handling time, customer satisfaction ratings, and any issues or incidents that occurred must be reported on contact centre.

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