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Customer Centricity Program Customer Experience Management Big Data Analytics MetricsProject and Work stream Leaders June 20, 2016 V2015.4 2015 2016 TM Forum 1 1 SpeakersRebecca SendelRobert BratulicApplejuan

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How to fill out customer centricity program

01

Identify the goals and objectives of the customer centricity program

02

Develop a customer segmentation strategy to understand the different types of customers

03

Collect and analyze customer data to gain insights into their needs and preferences

04

Create a customer feedback loop to continuously gather feedback and improve the program

05

Implement customer-centric processes and systems to improve the overall customer experience

06

Train and empower employees to deliver exceptional customer service

07

Measure and track key performance indicators to evaluate the success of the program

08

Continuously iterate and improve the customer centricity program based on feedback and data

09

Regularly communicate with customers to keep them informed and engaged in the program

Who needs customer centricity program?

01

Businesses that want to build long-term customer loyalty

02

Companies looking to improve customer satisfaction and overall experience

03

Organizations that want to increase customer retention and reduce churn

04

Startups aiming to establish a strong customer base

05

Companies that want to gain a competitive advantage in the market

06

Businesses that want to enhance brand reputation and customer trust

07

Organizations that understand the importance of customer insights and data

08

Companies that want to drive innovation and product/service improvements

09

Businesses that value customer feedback and want to incorporate it into decision-making

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What is customer centricity program?

A customer centricity program is a strategy or initiative that focuses on providing exceptional customer service and satisfaction.

Who is required to file customer centricity program?

Companies that prioritize customer experience and aim to improve customer loyalty are required to file customer centricity program.

How to fill out customer centricity program?

To fill out a customer centricity program, companies can gather feedback from customers, analyze customer data, and implement strategies to enhance customer satisfaction.

What is the purpose of customer centricity program?

The purpose of a customer centricity program is to create a customer-centric culture within the organization, leading to increased customer loyalty and long-term business success.

What information must be reported on customer centricity program?

Information reported on a customer centricity program may include customer feedback, customer retention rates, customer satisfaction scores, and details of customer engagement activities.

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