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50live chat tips to delight your digital customers CAN HELP www.whoson.comLive chat is fast becoming the holy grail in customer service We live in a digital landscape, where people prefer to text
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How to fill out live chat tips

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Start by greeting the customer and introducing yourself.
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Be attentive and actively listen to the customer's issue or query.
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Ensure you have a good understanding of the product or service being discussed.
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Respond promptly and avoid long delays between messages.
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Use clear and concise language, avoiding technical jargon.
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Offer personalized solutions or recommendations based on the customer's specific needs.
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Monitor the customer's satisfaction and address any concerns or issues immediately.
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Always end the conversation with a friendly farewell and thank the customer for their time.

Who needs live chat tips?

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Customer support agents or representatives who provide live chat assistance.
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Online businesses or websites that offer live chat support as a customer service channel.
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Customers or users who require real-time assistance or have questions about a product or service.
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Live chat tips are tips provided by customers or users through a live chat feature on a website or platform.
The customer service team or individuals responsible for managing the live chat feature are typically required to file live chat tips.
Live chat tips can be filled out by documenting the details of the tip, including the customer's name, email address, nature of the tip, and any follow-up actions taken.
The purpose of live chat tips is to gather feedback, address customer concerns, and improve the overall customer experience.
Information such as the date and time of the chat, customer contact details, nature of the tip, and any resolutions or actions taken must be reported on live chat tips.
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