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1Consumer Grievance Reparation Forum Kerala State Electricity Board Southern Region, Vydyuthi Havana, Kottarakkara No: CERF/MTR/OP. No.358/2017/6549 Date: 20 .6.2017. From Chairperson To The Assistant

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How to fill out consumer grievance redressal forum

01

Understand the grievance: Identify the issue or problem that you want to raise with the consumer grievance redressal forum.

02

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04

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05

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06

Submit the complaint: Submit the completed complaint form and supporting documents to the designated office or online platform of the consumer grievance redressal forum.

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Follow up: Keep track of the progress of your complaint by regularly following up with the forum. Be responsive to any additional information or evidence they may require.

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Attend hearings: If your case proceeds to a hearing, be present on the scheduled date and present your case before the consumer grievance redressal forum.

09

Accept or appeal the decision: After the forum reaches a decision, carefully evaluate it. If you are satisfied, accept it. If not, explore the possibilities of appealing the decision through appropriate legal procedures.

Who needs consumer grievance redressal forum?

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Consumers who have been unfairly treated by sellers or service providers.

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04

Consumers who desire compensation or reimbursement for damages caused by products or services.

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Consumers who wish to seek legal intervention to resolve consumer grievances and protect their rights.

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What is consumer grievance redressal forum?

Consumer grievance redressal forum is a government body that helps address consumer complaints and disputes.

Who is required to file consumer grievance redressal forum?

Any consumer who has a complaint or dispute with a product or service provider can file a consumer grievance redressal forum.

How to fill out consumer grievance redressal forum?

To fill out a consumer grievance redressal forum, one must provide details of the complaint, supporting documents, contact information, and submit it to the designated authority.

What is the purpose of consumer grievance redressal forum?

The purpose of consumer grievance redressal forum is to provide a platform for consumers to seek resolution for their complaints and disputes with product or service providers.

What information must be reported on consumer grievance redressal forum?

Information such as details of the complaint, supporting documents, contact information, and any communication with the product or service provider must be reported on a consumer grievance redressal forum.

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