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COMPLAINT MANAGEMENT STANDARD OPERATING GUIDELINESComplaint Management Standard Operating GuidelinesAuthorReviewerApproverRetail Banking Division Service Quality Unit SGM Retail Banking Division Audrey
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Complaint management standard operating is a set of guidelines and procedures that help organizations effectively handle and resolve customer complaints.
All organizations that deal with customer complaints are required to have and follow complaint management standard operating.
Complaint management standard operating can be filled out by documenting procedures for receiving, investigating, and resolving complaints in a timely and effective manner.
The purpose of complaint management standard operating is to ensure that customer complaints are handled promptly, fairly, and in a consistent manner.
Information such as the date and nature of the complaint, actions taken to investigate and resolve the complaint, and any corrective actions implemented should be reported on complaint management standard operating.
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