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COMPLAINT/INCIDENT TRACKING AND RESOLUTION FORM Date and time of initial contact to BHB: BHB staff receiving initial call:Complainant/incident reporter name & contact information:Address: Email Address:
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How to fill out complaintincident tracking and resolution

01
To fill out a complaint/incident tracking and resolution form, follow these steps:
02
Begin by clearly identifying the nature of the complaint or incident. Provide detailed information on what happened, when it occurred, and any relevant individuals involved.
03
Include any supporting evidence or documentation that can help in understanding the situation better. This may include photographs, videos, emails, or witness statements.
04
Clearly state the desired outcome or resolution you are seeking. Be specific and realistic in your expectations.
05
Provide your contact information, including name, phone number, and email address, to ensure the responsible party can reach out to you for further clarification if needed.
06
Submit the completed form to the designated complaint/incident tracking and resolution department or authority. Follow up with them if necessary to ensure your complaint is being processed and resolved.
07
Keep a copy of the filled-out form for your records, as well as any communication or updates you receive regarding your complaint or incident.

Who needs complaintincident tracking and resolution?

01
Complaint/incident tracking and resolution is useful for various individuals and organizations, including:
02
- Businesses: To track and resolve customer complaints or internal incidents, ensuring customer satisfaction and maintaining a positive reputation.
03
- Government agencies: To monitor and address citizen complaints, ensuring efficient public service delivery and accountability.
04
- Healthcare providers: To track and resolve patient complaints or incidents for quality improvement and patient safety purposes.
05
- Educational institutions: To handle student or staff complaints and incidents, ensuring a safe and supportive learning environment.
06
- Non-profit organizations: To address complaints or incidents related to their programs or services, ensuring transparency and accountability.
07
- Consumers: To report and resolve issues with products or services they have received, seeking compensation or resolution.
08
- Employees: To report workplace incidents, including harassment or safety concerns, and ensure proper investigation and resolution.
09
- Any individual or organization seeking a fair and systematic way to address complaints or incidents, aiming for resolution or justice.

What is COMPLAINT/INCIDENT TRACKING AND RESOLUTION Form?

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Complaint/incident tracking and resolution is the process of documenting, monitoring, and resolving complaints or incidents that occur within an organization.
All employees and stakeholders are required to file complaint/incident tracking and resolution documents when necessary.
To fill out complaint/incident tracking and resolution, individuals must provide detailed information about the complaint or incident, including date, location, parties involved, and resolution steps taken.
The purpose of complaint/incident tracking and resolution is to address and resolve issues in a timely manner, improve processes, and prevent similar incidents from reoccurring.
Information that must be reported on complaint/incident tracking and resolution includes details of the complaint or incident, actions taken to resolve it, and any follow-up steps.
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