Form preview

Get the free TELEPHONE ETIQUETTE AND CUSTOMER SERVICE - byui

Get Form
TELEPHONE ETIQUETTE AND CUSTOMER SERVICE Training Materials for BYU-Idaho Employees BYU-IDAHO HUMAN RESOURCES Kimball Building #240 Rexburg, Idaho (208) 496-1700 www.byui.edu/human-resources Last
We are not affiliated with any brand or entity on this form

Get, Create, Make and Sign

Edit
Edit your telephone etiquette and customer form online
Type text, complete fillable fields, insert images, highlight or blackout data for discretion, add comments, and more.
Add
Add your legally-binding signature
Draw or type your signature, upload a signature image, or capture it with your digital camera.
Share
Share your form instantly
Email, fax, or share your telephone etiquette and customer form via URL. You can also download, print, or export forms to your preferred cloud storage service.

Editing telephone etiquette and customer online

9.5
Ease of Setup
pdfFiller User Ratings on G2
9.0
Ease of Use
pdfFiller User Ratings on G2
Follow the steps down below to benefit from a competent PDF editor:
1
Register the account. Begin by clicking Start Free Trial and create a profile if you are a new user.
2
Upload a file. Select Add New on your Dashboard and upload a file from your device or import it from the cloud, online, or internal mail. Then click Edit.
3
Edit telephone etiquette and customer. Rearrange and rotate pages, add and edit text, and use additional tools. To save changes and return to your Dashboard, click Done. The Documents tab allows you to merge, divide, lock, or unlock files.
4
Get your file. Select the name of your file in the docs list and choose your preferred exporting method. You can download it as a PDF, save it in another format, send it by email, or transfer it to the cloud.
With pdfFiller, it's always easy to work with documents.

How to fill out telephone etiquette and customer

Illustration
Point by point, the process of filling out telephone etiquette and customer can be approached as follows:

Understand the importance of telephone etiquette:

01
Telephone etiquette refers to the set of skills and behaviors that should be followed while communicating with customers over the phone.
02
It helps in creating a positive impression, providing excellent customer service, and building strong customer relationships.

Greet the caller professionally:

01
Begin the conversation by answering the phone with a friendly and professional greeting.
02
State your name and the company or department you are representing.
03
For example, "Thank you for calling XYZ Company, this is [Your Name]. How may I assist you today?"

Active listening and effective communication:

01
Pay attention to the caller's needs, concerns, or questions.
02
Practice active listening by repeating or summarizing the information to ensure understanding.
03
Use clear and concise language, avoiding technical jargon or slang that may confuse the caller.

Be patient and empathetic:

01
Recognize that some callers may be frustrated, upset, or confused.
02
Stay calm and patient throughout the conversation, offering reassurance and empathy.
03
Validate the customer's feelings and demonstrate genuine concern for their issues.

Provide accurate information:

01
Double-check any details or information required to assist the customer.
02
Be knowledgeable about the products or services offered by your company.
03
If unsure about something, offer to find the necessary information or escalate the call to someone with more expertise.

Problem-solving and conflict resolution:

01
Approach customer issues or complaints with a problem-solving mindset.
02
Listen attentively to the customer's concerns and work towards finding a suitable solution.
03
If a conflict arises, remain calm, respectful, and professional while trying to resolve the issue.

Summarize and confirm:

01
Before ending the call, summarize the main points discussed and the actions to be taken.
02
Confirm the customer's understanding and ask if there's anything else you can assist them with.
03
Thank the customer for their call and end the conversation on a positive note.

Who needs telephone etiquette and customer?

01
Individuals working in customer service or call center roles.
02
Businesses and organizations that rely on phone communication to interact with their customers.
03
Sales representatives or telemarketers who make outbound calls.
04
Essentially, anyone who interacts with customers over the phone can benefit from telephone etiquette and customer knowledge.

Fill form : Try Risk Free

Rate free

4.0
Satisfied
55 Votes

For pdfFiller’s FAQs

Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.

Telephone etiquette and customer service refer to the proper way of handling phone calls and providing assistance to customers over the phone.
Businesses that provide customer service over the phone are required to follow telephone etiquette standards and ensure they are providing excellent customer service.
Telephone etiquette and customer service can be filled out by training employees on how to properly answer calls, address customer inquiries, and resolve issues effectively.
The purpose of telephone etiquette and customer service is to ensure that customers have a positive experience when interacting with a business over the phone, leading to customer satisfaction and loyalty.
Information reported on telephone etiquette and customer can include call handling procedures, customer service training records, and customer feedback on phone interactions.
The deadline to file telephone etiquette and customer in 2023 will depend on the specific requirements set by the business or regulatory authorities.
The penalty for late filing of telephone etiquette and customer can vary depending on the regulations in place, but it can result in fines or other consequences for the business.
Completing and signing telephone etiquette and customer online is easy with pdfFiller. It enables you to edit original PDF content, highlight, blackout, erase and type text anywhere on a page, legally eSign your form, and much more. Create your free account and manage professional documents on the web.
Install the pdfFiller Google Chrome Extension to edit telephone etiquette and customer and other documents straight from Google search results. When reading documents in Chrome, you may edit them. Create fillable PDFs and update existing PDFs using pdfFiller.
You can do so easily with pdfFiller’s applications for iOS and Android devices, which can be found at the Apple Store and Google Play Store, respectively. Alternatively, you can get the app on our web page: https://edit-pdf-ios-android.pdffiller.com/. Install the application, log in, and start editing telephone etiquette and customer right away.

Fill out your telephone etiquette and customer online with pdfFiller!

pdfFiller is an end-to-end solution for managing, creating, and editing documents and forms in the cloud. Save time and hassle by preparing your tax forms online.

Get started now
Form preview