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CONSUMER CHARTER STATEMENT OF RIGHTS OF CONSUMERS The Consumer Charter is a synopsis of the rights of consumers of electricity under the Electricity Act 2003. The objective of the Charter is: i. ii.

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How to fill out consumer charter

01

To fill out a consumer charter, follow these steps:

02

Start by reading and understanding the purpose of the consumer charter. This will give you a clear idea of what needs to be filled out.

03

Gather all the necessary information and documents related to your business or organization. This may include details about your products or services, pricing, refund policies, customer support channels, and any other relevant information.

04

Identify the sections or categories in the consumer charter that need to be filled out. This could include sections on customer rights, responsibilities, complaint procedures, dispute resolution, or any other specific guidelines.

05

Begin filling out each section of the consumer charter, focusing on providing accurate and comprehensive information. Use clear and concise language to ensure that the charter is easily understandable for consumers.

06

Review and proofread your consumer charter once it is filled out to ensure that all information is accurate, up-to-date, and in compliance with any legal or regulatory requirements.

07

Seek feedback from relevant stakeholders such as customers, employees, or legal advisors. This will help you make necessary improvements or revisions to the charter.

08

Finally, publish or distribute the consumer charter through appropriate channels, making it easily accessible to your target audience. Consider using both online and offline platforms to ensure maximum reach and awareness.

Who needs consumer charter?

01

Consumer charters are beneficial for any business or organization that deals directly with consumers. This can include:

02

- Retail stores and e-commerce businesses

03

- Service providers such as telecom companies, utilities, or financial institutions

04

- Hospitality industry, including hotels, restaurants, and travel agencies

05

- Healthcare providers

06

- Educational institutions

07

- Government agencies

08

In essence, any entity that aims to establish a transparent and fair relationship with their customers can benefit from having a consumer charter in place.

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What is consumer charter?

Consumer charter is a document that outlines the rights and responsibilities of consumers.

Who is required to file consumer charter?

Consumer-facing businesses are required to file consumer charter.

How to fill out consumer charter?

Consumer charter can be filled out by providing information on consumer rights, complaint procedures, and contact details.

What is the purpose of consumer charter?

The purpose of consumer charter is to ensure transparency and accountability towards consumers.

What information must be reported on consumer charter?

Information such as refund policies, terms and conditions, and contact information must be reported on consumer charter.

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