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CH A P T E R10Configuring Auto Attendants This chapter contains the following procedures for configuring Cisco Unity Express system components: Configuring and Managing the AutoAttendant Application

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How to fill out configuring auto attendants

How to fill out configuring auto attendants:

01

Start by accessing the auto attendant configuration settings on your phone system or communication platform.

02

Review the options available for configuring auto attendants, such as setting up greetings, menus, and routing options.

03

Determine the desired call flow for your auto attendants, including how calls should be directed based on menu choices or time of day.

04

Customize the greetings for your auto attendants, ensuring they are clear and concise in providing instructions to callers.

05

Set up the menu options for your auto attendants, including the different choices available to callers and the corresponding actions or destinations.

06

Configure any additional features or settings, such as voicemail boxes, call forwarding, or call recording, that may be relevant to your auto attendants.

07

Test the configured auto attendants by making test calls and verifying that calls are being routed correctly and greetings are being played as intended.

08

Make any necessary adjustments or modifications to the auto attendant configuration based on the test results or feedback from users.

Who needs configuring auto attendants:

01

Businesses or organizations that receive a high volume of incoming calls and want to streamline their call handling process can benefit from configuring auto attendants.

02

Companies with multiple departments or locations can use auto attendants to ensure calls are directed to the appropriate department or location based on caller input.

03

Organizations that operate outside of regular business hours can set up auto attendants to provide information or alternative contact options to callers when nobody is available to answer the phone.

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What is configuring auto attendants?

Configuring auto attendants is the process of setting up automated phone systems to direct callers to the appropriate department or individual.

Who is required to file configuring auto attendants?

Businesses and organizations that use phone systems with auto attendants are required to configure them.

How to fill out configuring auto attendants?

To fill out configuring auto attendants, you would need to access the phone system settings and follow the instructions to set up the automated menus and options.

What is the purpose of configuring auto attendants?

The purpose of configuring auto attendants is to streamline incoming calls, improve customer service, and route calls efficiently.

What information must be reported on configuring auto attendants?

Information such as department names, extension numbers, dial-by-name directories, and business hours must be reported on configuring auto attendants.

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