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5 CLASS OPERATIONAL PROCEDURESAppendix 2.2 Date: Hong Kong Securities Clearing Company Limited 1/F One & Two Exchange Square 8 Conn aught Place Central Hong Kong Stock Pledge Declaration Form We declare
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To fill out the customer service centre form for HKEX, follow these steps:
02
Go to the HKEX website and navigate to the customer service centre section.
03
Click on the 'Forms' or 'Service Request' tab to access the form.
04
Read the instructions and guidelines provided on the form carefully.
05
Fill in your personal details such as name, contact information, and account details, if applicable.
06
Describe your query or complaint in detail, providing any relevant supporting documents if required.
07
Check the form for completeness and accuracy before submitting.
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Submit the form online or print it out and mail it to the designated customer service centre address.
09
Wait for a response from the customer service centre regarding your query or complaint.

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Anyone who has an inquiry, complaint, or need for assistance related to HKEX can utilize the customer service centre.
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This includes individual investors, institutional investors, listed companies, market participants, and stakeholders.
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Whether you need assistance with trading, clearing, regulatory matters, or general information about HKEX, the customer service centre is designed to address your needs.
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Customer service centre-hkex is a platform provided by the Hong Kong Exchanges and Clearing Limited (HKEX) for listed companies to report their customer service activities and initiatives.
Listed companies on the Hong Kong Exchanges and Clearing Limited (HKEX) are required to file customer service centre-hkex.
Companies can fill out the customer service centre-hkex form online through the HKEX website by providing all necessary information and documentation.
The purpose of customer service centre-hkex is to enhance transparency and accountability in customer service practices of listed companies.
Listed companies must report information such as customer service policies, complaints handling procedures, and customer satisfaction surveys on customer service centre-hkex.
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