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The Health Center Osborn Road Fare ham Hampshire PO16 7ERTHE Center PRACTICEHealthcare at the heart of Fare ham www.farehamcentrepractice.co.ukTel: 01329 823456 Fax: 01329 285772New Baby/Children
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Contact centre practice refers to the set of guidelines, processes, and procedures followed by a contact centre to effectively manage customer interactions.
Contact centres are required to file their contact centre practice to regulatory authorities or governing bodies.
Contact centre practice can be filled out by documenting the various procedures, protocols, and systems followed by the contact centre in managing customer interactions.
The purpose of contact centre practice is to ensure that the contact centre operates efficiently, effectively, and in compliance with regulations to provide the best possible customer experience.
Contact centre practice reports typically include details on call handling procedures, employee training programs, quality assurance measures, and customer feedback mechanisms.
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