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David J. Johnson Director Service Engineering Operations Ford Customer Service Division Ford Motor Company P. O. Box 1904 Dearborn, Michigan 48121June 10, 2022TO:All U.S. Ford and Lincoln DealersSUBJECT:Customer
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Customer satisfaction program 21b11supplement is a supplemental form that provides additional information and feedback on customer satisfaction.
All businesses that collect customer feedback and conduct customer satisfaction surveys are required to file customer satisfaction program 21b11supplement.
To fill out the customer satisfaction program 21b11supplement, businesses must provide detailed information about their customer satisfaction survey methods, results, and any actions taken based on the feedback.
The purpose of customer satisfaction program 21b11supplement is to ensure businesses are meeting customer expectations and continuously improving their products or services.
Businesses must report on the details of their customer satisfaction survey process, any changes made based on customer feedback, and the overall satisfaction levels of their customers.
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