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POLICY TITLE08A COMPLAINTSREVIEW CYCLE3 yearlyNEXT REVIEW DATE9th August 2020PERSON (S) RESPONSIBLEPrincipal & APPROVING BODYCorporation Board (advised by the Principal and Executive Board)Purpose
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01
Obtain a copy of the complaints policy from the Newham council website or office.
02
Read and understand the complaints policy thoroughly.
03
Fill out the complaints form with details of the issue you are raising.
04
Provide any supporting documentation or evidence related to the complaint.
05
Submit the completed complaints form according to the instructions provided.

Who needs complaints policy - newham?

01
Residents of Newham
02
Employees of Newham council
03
Service users or beneficiaries of services provided by Newham council
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The complaints policy in Newham is a set of guidelines and procedures designed to address and resolve issues or concerns raised by individuals or groups about services provided by the local authority.
Any organization or entity providing services in Newham, including local government agencies, must have a complaints policy in place.
To fill out a complaints policy in Newham, organizations must follow the guidelines set out by the local authority, which may include providing information on how to submit a complaint, the steps involved in the complaints process, and how complaints will be investigated and resolved.
The purpose of the complaints policy in Newham is to provide a clear and transparent process for individuals to raise concerns or issues about services they have received, and for organizations to address these complaints in a timely and effective manner.
The complaints policy in Newham may require organizations to report on the number of complaints received, the nature of the complaints, the outcomes of investigations, and any actions taken to address issues raised in complaints.
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