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Accessibility Standard for Customer Service template plan Becoming accessible means developing a plan on how your organization will provide service to customers with disabilities. Below, you'll find

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How to fill out accessible customer service policy

01

Identify who the policy applies to and what it covers

02

Consult with accessibility experts to ensure the policy meets all requirements and standards

03

Train all staff members on the policy and how to implement it

04

Establish procedures for handling accommodation requests and resolving any issues

05

Regularly review and update the policy to ensure ongoing compliance

Who needs accessible customer service policy?

01

Businesses that provide goods or services to the public

02

Organizations that receive funding from the government

03

Any organization that wants to ensure they are meeting the needs of all customers

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What is accessible customer service policy?

The accessible customer service policy outlines the guidelines and procedures that organizations must follow to ensure equal access to services for customers with disabilities.

Who is required to file accessible customer service policy?

All organizations in Canada, including businesses, non-profits, and government agencies, are required to file an accessible customer service policy.

How to fill out accessible customer service policy?

To fill out an accessible customer service policy, organizations must review the accessibility requirements, consult with stakeholders, and document their policies and procedures in a written document.

What is the purpose of accessible customer service policy?

The purpose of the accessible customer service policy is to ensure that customers with disabilities have equal access to services, facilities, and information provided by organizations.

What information must be reported on accessible customer service policy?

The accessible customer service policy must include information on how to request accommodations, how complaints will be handled, and how staff will be trained on serving customers with disabilities.

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