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Complaints PolicyPerson responsible for policy: Chief Executive Revised: September 2021 Review Date: September 2024River Learning Trust Complaints Policy Introduction It is in everyone's interest
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01
Start by clearly defining the purpose of the complaints policy.
02
Identify the different types of complaints that may arise within your organization.
03
Establish a clear process for how complaints should be submitted, including the necessary contact information.
04
Outline the steps that will be taken once a complaint is received, including investigation procedures.
05
Define the timelines for responding to complaints and resolving issues.
06
Include information on how complaints will be documented and tracked for future reference.
07
Communicate the complaints policy to all relevant stakeholders and provide training on how to use it effectively.

Who needs complaints policy - new?

01
Any organization or business that wants to effectively manage and address complaints from customers, employees, or other stakeholders.
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The complaints policy - new is a set of guidelines and procedures put in place to address and resolve complaints made by customers or employees.
All companies and organizations are required to file complaints policy - new.
The complaints policy - new should be filled out by following the specific guidelines and requirements set by the regulating authority.
The purpose of complaints policy - new is to ensure that complaints are handled in a fair and efficient manner, leading to better customer or employee satisfaction.
Complaints policy - new must include details on how complaints are received, processed, resolved, and documented.
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