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CUSTOMER SERVICE & SALES FUNDAMENTALS FACILITATOR GUIDE FOR CUSTOMIZED INCUMBENT WORKER TRAININGTable of Contents An Important Note: Who Should Use This Guide? .......................................................................................

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Greet the customer warmly and ask how you can assist them.

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What is customer service and call?

Customer service and call is a report filed by businesses to provide information on their customer service operations and call center activities.

Who is required to file customer service and call?

Businesses that have customer service operations and call centers are required to file customer service and call.

How to fill out customer service and call?

Customer service and call can be filled out electronically through the designated online portal provided by the regulatory authority.

What is the purpose of customer service and call?

The purpose of customer service and call is to ensure transparency and accountability in the customer service operations and call center activities of businesses.

What information must be reported on customer service and call?

Information such as number of calls received, average response time, customer satisfaction ratings, and any complaints or issues resolved must be reported on customer service and call.

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