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1Refuse Rates Administrators (ERA) response to Ecology initial refuse rate change request (submitted March 7th, 2023) Weekly update dated 3/31/23 This document is an update to the Eras prior response
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01
Gather necessary information from the customer such as their name, contact information, and reason for contacting customer service.
02
Listen to the customer's concerns attentively and show empathy towards their situation.
03
Provide solutions or assistance to address the customer's issue and follow up to ensure it has been resolved satisfactorily.
04
Ask for feedback on their experience and thank them for reaching out to customer service.
05
When it comes to recycling, ensure that customers are aware of the proper recycling guidelines and provide them with resources on how to recycle various materials.
06
Encourage customers to recycle by making it convenient for them, such as providing recycling bins in easily accessible locations.

Who needs customer service and recycling?

01
Everyone who utilizes products or services may need customer service at some point, whether it's for assistance with a purchase, resolving an issue, or providing feedback.
02
Recycling is essential for everyone who wants to minimize waste and protect the environment for future generations.
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Customer service and recycling refers to the process of providing assistance to customers regarding the proper disposal and recycling of products.
Businesses and organizations that produce or sell products that require proper disposal and recycling are required to file customer service and recycling.
Customer service and recycling forms can typically be filled out online through the appropriate government agency's website.
The purpose of customer service and recycling is to ensure that products are properly disposed of and recycled to minimize environmental impact.
Information such as the type of products being disposed of, the quantity, and the recycling process must be reported on customer service and recycling forms.
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