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Business Processes Training Workbook Volume 1 This material is proprietary data developed and owned by Coverall North America, Inc., and this Coverall Franchised Business Training material is strictly

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What is customer service and communication?

Customer service and communication refers to the interactions and support provided to customers to address their needs and concerns.

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Customer service and communication reports can be filled out online or through forms provided by the governing body. Information such as number of complaints, resolution time, and customer satisfaction ratings should be included.

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The purpose of customer service and communication is to ensure that customers have a positive experience and that their issues are addressed in a timely and effective manner.

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Information such as number of complaints received, average resolution time, customer satisfaction ratings, and actions taken to improve customer service must be reported on customer service and communication.

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