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Complaints and Appeals Policy RTO No: 454141. Purpose1.1 This procedure outlines the processes for the management of complaints and appeals that are formally lodged with the Institute. The process
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01
Obtain a blank copy of complaints form.
02
Fill out the complainant's personal information, including name, address, phone number, and email.
03
Clearly describe the nature of the complaint, including any relevant details and supporting documents.
04
Sign and date the form before submitting it to the appropriate department or individual.

Who needs copy of complaints and?

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Anyone who wants to formally report a grievance or issue.
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Organizations that need to track and address complaints from customers or employees.
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Copy of complaints and is a duplicate of the original complaints filed by an individual or organization to report a grievance or issue.
The person or organization that originally filed the complaints is required to submit a copy of complaints and to the relevant authority or department.
The copy of complaints must be completed with the same information as the original complaints, including details of the grievance, relevant dates, and any supporting evidence.
The purpose of the copy of complaints is to provide a record of the original complaints for reference or investigation purposes.
The copy of complaints must include all details provided in the original complaints, such as the nature of the grievance, parties involved, and any relevant dates or incidents.
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