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ACTION: Originate: 11/22/2016 3:21 Rule Summary and Fiscal Analysis (Part A) Public Utilities Commission of Ohio Agency Name Angela Hawkins DivisionContact180 East Broad Street Columbus OH 4321537936144660122Agency
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Provide a designated channel for customers to submit their complaints, such as an online form, email address, or phone number.
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Clearly outline the steps for customers to follow when submitting a complaint, including any required information or documentation.
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Assign a dedicated team or individual to handle complaints, ensuring timely and thorough responses.
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Investigate each complaint thoroughly, gathering all necessary information and documentation.
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Determine the root cause of the complaint and take appropriate corrective action to prevent similar issues in the future.
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Keep detailed records of all complaints received and the actions taken to address them, to track trends and improve customer satisfaction.

Who needs customer complaints and complaint-handling?

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Any organization that values customer feedback and wants to improve their products or services.
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Companies in industries with high customer interaction or service delivery, such as retail, hospitality, or healthcare.
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Businesses looking to enhance customer loyalty and reputation by addressing concerns and demonstrating commitment to customer satisfaction.
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Customer complaints and complaint-handling refers to the process of receiving, addressing, and resolving complaints made by customers regarding products or services.
Any organization that provides products or services to customers is required to have a system in place for handling customer complaints.
Customer complaints can be filled out by customers either verbally, in writing, or through an online portal. The organization then needs to have a process for documenting and addressing the complaint.
The purpose of customer complaints and complaint-handling is to improve customer satisfaction, identify areas of improvement in the organization's products or services, and prevent similar issues from occurring in the future.
Information such as the customer's name, contact details, nature of the complaint, date filed, actions taken to address the complaint, and resolution status must be reported on customer complaints and complaint-handling.
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