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Explanatory Memorandum for Draft Gujarat Electricity Regulatory Commission (Consumer Grievances Reparation Forum and Ombudsman) (First Amendment) Regulations, 2022GUJARAT ELECTRICITY REGULATORY COMMISSION

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How to fill out consumer grievances redressal forum

01

Obtain the consumer grievance form from the concerned authority or website.

02

Fill out the form with accurate and detailed information about the grievance, including date, name and address of the complainant, nature of complaint, and requested resolution.

03

Attach any supporting documents such as receipts, invoices, contracts, or communication related to the grievance.

04

Submit the filled form along with requisite documents to the designated consumer grievance redressal forum.

05

Follow up with the forum for updates on the status of your complaint and resolution.

Who needs consumer grievances redressal forum?

01

Consumers who have faced any issues related to purchased goods or services such as defective products, unfair trade practices, deficiency in services, or overcharging.

02

Businesses or service providers may also need consumer grievances redressal forum to address complaints filed against them by dissatisfied customers.

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What is consumer grievances redressal forum?

Consumer grievances redressal forum is a platform where consumers can raise complaints or grievances against products or services they have purchased.

Who is required to file consumer grievances redressal forum?

Any consumer who has a complaint or grievance against a product or service is required to file consumer grievances redressal forum.

How to fill out consumer grievances redressal forum?

To fill out consumer grievances redressal forum, consumers need to provide details about the product or service, the complaint or grievance, and contact information.

What is the purpose of consumer grievances redressal forum?

The purpose of consumer grievances redressal forum is to provide a platform for consumers to address their complaints and grievances and seek a resolution.

What information must be reported on consumer grievances redressal forum?

Information such as details of the product or service, the nature of the complaint, and contact information must be reported on consumer grievances redressal forum.

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