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COMPENSATION Policy / Version No. 11 20212022 / CUSTOMER SERVICE SECTION, SP & D Wing HEAD OFFICE 112. . / 112, J C ROAD / Bengaluru 560002COMPENSATION POLICY OF THE BANK FOR THE YEAR 202122INDEX

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How to fill out customer protection and compensation

01

Gather all necessary information about the customer and the transaction.

02

Verify the customer's identity and contact information.

03

Determine the appropriate level of compensation based on the terms of the agreement or relevant laws.

04

Document the details of the customer protection and compensation process.

05

Provide the customer with a written explanation of the compensation and protection measures taken.

Who needs customer protection and compensation?

01

Anyone who has been a victim of fraud or misconduct by a business or individual.

02

Customers who have experienced financial loss or other harm due to a product or service.

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What is customer protection and compensation?

Customer protection and compensation refers to regulatory measures designed to safeguard consumers from unfair treatment or financial loss, including the provision of compensation in specific circumstances.

Who is required to file customer protection and compensation?

Entities such as financial institutions, service providers, and businesses that deal with consumer transactions are typically required to file customer protection and compensation.

How to fill out customer protection and compensation?

To fill out customer protection and compensation forms, gather required information, complete the form accurately, provide necessary documentation, and submit it to the designated regulatory body or authority.

What is the purpose of customer protection and compensation?

The purpose of customer protection and compensation is to ensure that consumers are treated fairly and to provide a means of redress for losses incurred due to malpractices or failures of businesses.

What information must be reported on customer protection and compensation?

Information that must be reported includes details of the customer, nature of the complaint or loss, the amount of compensation sought, and any relevant documentation supporting the claim.

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