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Consultative Paper on Draft BERC (Consumer Grievance Redressal Forum, Electricity Ombudsman and Consumer Advocacy) Regulations, 20171.The Commission is empowered to make Regulations in exercise of

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How to fill out consumer grievance redressal forum

01

Obtain the requisite form for filing a consumer grievance from the consumer court or online portal.

02

Fill out the form accurately and completely with details of the grievance, including nature of complaint, name and address of the complainant, details of the opposite party, etc.

03

Attach any supporting documents such as invoices, receipts, correspondence with the opposite party, etc.

04

Submit the filled form along with the supporting documents to the consumer court within the specified time frame.

Who needs consumer grievance redressal forum?

01

Consumers who have faced issues or disputes with a product or service purchased from a company and have been unable to resolve it amicably.

02

Businesses or service providers who have been accused of unfair trade practices or providing defective products/services and need to address the complaint filed by a consumer.

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What is consumer grievance redressal forum?

A consumer grievance redressal forum is a quasi-judicial body established to address and resolve complaints and grievances of consumers regarding goods and services they have purchased.

Who is required to file consumer grievance redressal forum?

Any consumer who feels aggrieved by deficiencies in service, unfair trade practices, or defective goods can file a complaint with the consumer grievance redressal forum.

How to fill out consumer grievance redressal forum?

To fill out a consumer grievance redressal forum, a consumer must typically provide details of the complaint, relevant evidence, supporting documents, and the relief sought. This can often be done through an online portal or by submitting a physical form.

What is the purpose of consumer grievance redressal forum?

The purpose of a consumer grievance redressal forum is to provide consumers with an accessible avenue to resolve their disputes with service providers and sellers, ensuring consumer rights are upheld.

What information must be reported on consumer grievance redressal forum?

Information to be reported includes the consumer's details, specifics of the complaint, details of the goods or services involved, evidence supporting the complaint, and any prior attempts at resolution.

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