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Customer orientation refers to a business approach that prioritizes the needs and preferences of customers in all aspects of operations. Examples include personalized marketing, customer feedback systems, and product customization.
Businesses that engage in customer-centric practices may be required to document their customer orientation strategies, especially if they are part of a regulatory framework or industry standards.
To fill out customer orientation examples, businesses should outline their strategies, customer engagement practices, feedback mechanisms, and measurable outcomes related to customer satisfaction.
The purpose is to clearly define how a business prioritizes customer satisfaction and to provide a framework for measuring the effectiveness of customer-focused strategies.
Information to be reported includes customer needs assessments, engagement strategies, feedback received, changes made in response to customer input, and metrics on customer satisfaction.
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