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Get the free Complaints Policy – Client Complaints for Website

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Ensure a safe process for stakeholders to voice concerns with the Durham Community Legal Clinic\'s operations. Learn how to submit a complaint effectively.
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The complaints policy for client complaints outlines the procedures for clients to report issues or dissatisfaction with services or products, ensuring a systematic approach to address and resolve such complaints.
Any client who has experienced an issue or has concerns regarding the services or products provided is required to file a complaint under the complaints policy.
To fill out the complaints policy client complaints, clients should complete a designated complaint form either online or in paper format, providing detailed information about the issue, including description, date, and any relevant supporting documents.
The purpose of the complaints policy is to provide a structured mechanism for clients to express grievances, ensuring their concerns are heard, addressed appropriately, and used to improve service quality.
The information that must be reported includes the client's name, contact information, a detailed description of the complaint, relevant dates, and any evidence supporting the claim.
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