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This document outlines the complaints procedure for the Leeds Diocesan Learning Trust (LDLT), detailing the process for parents, carers, staff, and others to raise concerns or complaints regarding the operations of the Trust and its academies. It emphasizes transparency, fairness, and a structured approach to resolving issues effectively, including informal and formal stages, and the involvement of independent panels when necessary.

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How to fill out complaints procedure

01

Identify the issue or concern that necessitates a complaint.

02

Gather all relevant information and evidence related to the complaint.

03

Review the complaints procedure to understand the steps and requirements.

04

Fill out the complaint form with clear and concise details of the issue.

05

Include any supporting documents or evidence with the complaint submission.

06

Submit the complaint to the appropriate department or individual as specified in the procedure.

07

Keep a copy of the submitted complaint and any correspondence for your records.

08

Follow up on the complaint status within a reasonable time frame.

Who needs complaints procedure?

01

Anyone who has experienced a service failure or issue.

02

Customers or clients of a business or organization.

03

Employees who wish to report workplace grievances.

04

Stakeholders who have concerns about policies or practices.

05

Citizens wishing to voice concerns about public services.

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What is complaints procedure?

A complaints procedure is a formal process established by an organization to handle complaints from clients, customers, or employees, allowing them to voice concerns, seek resolutions, and ensure accountability.

Who is required to file complaints procedure?

Anyone who feels they have been treated unfairly or have a grievance against an organization, including customers, employees, and stakeholders, is required to file a complaints procedure.

How to fill out complaints procedure?

To fill out a complaints procedure, individuals typically need to complete a complaints form or submit a written statement outlining the nature of the complaint, relevant details, and any supporting evidence.

What is the purpose of complaints procedure?

The purpose of a complaints procedure is to provide a clear framework for addressing grievances, to improve services or practices, and to ensure that issues are resolved in a fair and timely manner.

What information must be reported on complaints procedure?

Information that must be reported includes the complainant's details, description of the complaint, date of occurrence, involved parties, and any evidence or documentation supporting the complaint.

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