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This document outlines the support services and response times provided by Reading Solutions UK for users of Reading Plus software, including contact methods and procedures for urgent support requests.
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What is customer promise support policy?
The customer promise support policy is a framework that outlines the commitments a company makes to its customers regarding the products or services they provide, including aspects like customer service, quality assurance, and response times.
Who is required to file customer promise support policy?
Typically, companies that engage in customer-facing transactions or provide services/products to consumers are required to file a customer promise support policy.
How to fill out customer promise support policy?
To fill out the customer promise support policy, a company should detail its commitments, specify processes for customer support, outline procedures for handling complaints and returns, and include relevant contact information for customer inquiries.
What is the purpose of customer promise support policy?
The purpose of the customer promise support policy is to enhance customer trust, ensure transparency, and provide clear guidelines on how customer concerns and inquiries will be handled by the company.
What information must be reported on customer promise support policy?
Information that must be reported includes the company's commitments to customers, procedures for customer support, contact details, timelines for responses, and how the company addresses complaints and returns.
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