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This form is designed for the investigation of POS, ATM, and VISA transactions to report disputes including unauthorised transactions, card loss, and ATM malfunctions.

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How to fill out card transaction enquiry

01

Gather all necessary documents, including transaction receipts and account statements.

02

Visit the official bank website or the customer service portal.

03

Locate the 'Card Transaction Enquiry' section.

04

Enter your card details, such as card number and transaction date.

05

Provide any additional information required, like the transaction amount.

06

Review the information you've entered to ensure accuracy.

07

Submit the enquiry form and await a confirmation.

Who needs card transaction enquiry?

01

Customers who notice unauthorized or disputed transactions on their accounts.

02

Individuals who need detailed transaction histories for record-keeping.

03

Anyone seeking clarification about a specific charge on their statement.

04

Businesses monitoring their expenses and requiring transaction details.

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What is card transaction enquiry?

A card transaction enquiry is a process or request for information regarding specific transactions made using a credit or debit card, typically for the purpose of verifying details, resolving disputes, or tracking financial movements.

Who is required to file card transaction enquiry?

Typically, banks, financial institutions, and sometimes merchants are required to file a card transaction enquiry when there are discrepancies, claims of fraud, or when customers seek clarification about their transactions.

How to fill out card transaction enquiry?

To fill out a card transaction enquiry, one should provide details such as the date of the transaction, the transaction amount, the merchant name, card number (last four digits), and reason for the enquiry. Additional identification information may also be required.

What is the purpose of card transaction enquiry?

The purpose of a card transaction enquiry is to investigate specific card transactions to clarify any issues, resolve disputes, detect fraudulent activities, or provide information to customers about their financial activities.

What information must be reported on card transaction enquiry?

The information that must be reported on a card transaction enquiry includes the transaction date, transaction amount, merchant name, cardholder details, the card number's last few digits, and the reason for the enquiry, along with any supporting documentation.

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