HV
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I was logged out because another user used my login. What should I do?

I have never used your site and was logged out due to another user utilizing the same login. There are no other users. Was I hacked??

871
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Answer
Anonymous
1 Reply
GR
4
votes
Dear User, Thank you for contacting PDFfiller support. Your account was accessed from IP location 108.32.75.72 the same IP use in this email. We have a policy of one user per account. If more than one user is logged in at the same time, the original login is logged out. However, you might be logging yourself out accidentally if you are logged in from multiple computers at the same time, or if you are simply logged in using two different browsers. We recommend logging out from all devices and browsers and then re-logging in. Please also clear your browser cookies. If that doesn't work and/ or if you feel someone else tried to access your account, please change your password from Account tab in My Account page. www.pdffiller.com/en/account/?op=account_info Then log out and re-login using the new password. Going forward, we recommend logging out after every use to protect your security and to prevent these situations from happening in the future. Please let us know if you still have issues. Thank you!
4
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