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What is a Software Support Agreement? A Software support agreement is an agreement signed between a software user and a software support service provider (which can be the owner of the software or a third party) requiring the provision of software support services.
Software maintenance agreement (basic) A simple agreement covering software maintenance including updates and upgrades. Software maintenance agreement (premium) An extended version of the basic agreement, with more optional provisions.
A description of the parties involved in the agreement. A description of the services to be performed. A description of fees and payment schedules. The effective date of the contract, when work will begin, and the terms under which it can be terminated. Include a place for signatures.