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Questions & answers
What if I want to cancel my account during the trial period?
You can cancel your subscription any time during the 30 day trial period for free. Go to My Account > Manage My Subscription > Subscription & Payment and choose Cancel Subscription to opt out of automatic renewal.
What if I want to upgrade or downgrade my subscription?
If you’d like to upgrade your account and use premium features, go to My Account > Manage My Subscription > Subscription & Payment or Account Information and click Upgrade. Select the subscription plan that best suits your needs. Thе prorated cost of the new plan will be billed immediately.
To downgrade your account please contact our support team via Live Chat or by emailing email@example.com at any time.
Do I have to use a credit card or can I pay by check?
You can buy a PDFfiller subscription online using your credit card. If credit card payment is not available, contact our support team.
How do I know my data is secure?
All your data is stored on US-based Amazon S3 data centers with military-grade physical security. All the data you send is protected with a 256-bit encryption algorithm. Learn more about PDFfiller compliance and security here.
What if I’m not satisfied with my PDFfiller subscription?
You can modify your subscription plan whenever necessary. Full refunds are available within 180 days of subscription cancellation by contacting our support team via Live Chat or by emailing firstname.lastname@example.org.