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Good afternoon, I have subscribed to PDFfiller and have even been charged $20 yesterday to use this program, however, when I try to log in, my password isn't recognized. Also, when I try to go back to change anything on my form, I find it time consuming to try to do this.I don't have a lot of spare time at work & I really don't like using the typewriter, because if I make a mistake & find it later.. I can't go back and change it, hence PDFfiller.. It says a msg will be sent to my email, however, I never receive this msg. It's not in my Inbox, Spam or Trash folders. I would like to use this program at work, so I don't have to use a typewriter. Can you help me with this log-in issue? Many thanks, Joyce Durbin From: Notification - PDFfiller <notifications@pdffiller.com> To: jdurbin_99@yahoo.com Sent: Wednesday, October 12, 2016 4:21 PM Subject: [PDFFiller] Thanks for subscribing to PDFfiller [ Do Not Reply ] Hello, Thank you for subscribing to the PDFfiller Monthly Personal plan. Your payment has been successfully processed. Your subscription details are as follows: Username: jdurbin_99@yahoo.com Subscription ID: 4k9cgm Plan Type: Monthly Personal, billed at $20 Next Automatic Renewal: 11/12/2016 You can now enjoy premium PDFfiller features that will enable you to edit, fill, and sign documents, collaborate with others, request digital signatures, eFax, and much more! You can also find documents you may need by searching our library of over 10M documents and fillable forms here. To change your payment information, cancel, or upgrade your subscription, visit My Account. You can review the cancellation and refund policy here or by speaking to our 24/7/365 support team. If you have any questions, please do not reply to this email, and instead please contact support by clicking the Contact Support button below. . Don't forget Download the PDFfiller app to access and edit your documents on the go, anytime, anywhere, from any iOS device. Thank you for choosing PDFfiller! The PDFfiller Team

Outstanding Online Support I have used Pdffiller for the past 4 years to file tax returns for an investment group with over 40 members. I made an error when creating my template and when I went to print the 40 documents an erroneous number was appearing, the result of my error in creating the document. Fortunately Pdffiller has an online support staff. So many online companies require you to submit a ticket and then promise a 24 to 48 hour response time. Pdffiller offers that option but they have an outstanding online chat support. I had the benefit of working with Ryan and got access to him immediately upon opening up the online chat support. This was in the evening but Ryan thoroughly researched and tested my issue. Sadly the only option that appeared to be the answer was to create a new set of 40 documents which Ryan was willing to teach me how to create the docs in way that would avoid this error. When I expressed my issue with not having another 6 hours to re-create my work, Ryan persisted in finding a work around that was very creative and saved me from over six hours of new work!!! Needless to say I was ecstatic!!! Thank you Pdffiller for not only a great product but an online support staff that truly cares about helping customers get the results they require!!