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The document should answer these basic questions
Who customer return reporting?
What customer return reporting rbi?
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How do you handle customer returns?
Start By Planning Your Returns Process.
Start With a Clear Policy Spelled Out on Your Website.
Make Your Returns Process Easy.
Receiving and Inspecting the Return.
How do you handle customer returns online?
Accept eCommerce returns via shipment or in physical stores (if you have them).
Publish web content that is specifically about the returns process.
Provide pre-printed return labels.
Pre-printed return labels help prevent fraud.
Pay the cost of providing free return shipping.
How long does a customer have to return an item?
Under the Consumer Rights Act, you have a right to return something and get your money back if it's faulty. You're only entitled to an automatic refund if you return it within 30 days, otherwise the retailer can repair or replace it. The time frame for returning goods for a refund can vary though.
Is a return a refund?
Here on Amazon, a refund is generally understood to be money-back to the customer. A return is generally understood to take place when a buyer sends the item back to the seller; that is when a refund might take place. “Refund” means giving the buyer all or part of their money back.