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What our customers say about pdfFiller
See for yourself by reading reviews on the most popular resources:
easy, well organized, love the signature options especially. Ability to share and distribute is a fine function. I live in Germany and did my girlfriends USA taxes all electronically and send to her to sign and submit.
2016-03-31
it is ok. little pricey. when filling in the spaces on the schedule A and O, the spaces need to be like the main 990 form (not have to place the cursor for the text
2016-05-17
would like to get smarter about how to use these a 2 different cases - Non-Disclosure Agreements with my clients, and editting my PDF material easily.
2016-08-29
I was a little disappointed when i realized it was $20.00 a month on month to month plan. i intend to cancel after the cycle has ended.
Other then that i have been very satisfied.
2018-04-12
What do you like best?
Very easy to use. Not complicated at all. Compatible with every file I needed so far. I don't know how we got by before this program. I haven't come across anything I haven't liked yet. A great value for the price.
What do you dislike?
Wow. I dislike this question! I really love your product and haven't had anything I dislike.
Recommendations to others considering the product:
Great Value Easy to use all around wonderful company
What problems are you solving with the product? What benefits have you realized?
We are able to send files in real time as simply as sending an Email. You can have each person input their own data as well as sign documents all without having to print anything out. Of course that is huge in helping the environment.
Very easy to use. Not complicated at all. Compatible with every file I needed so far. I don't know how we got by before this program. I haven't come across anything I haven't liked yet. A great value for the price.
What do you dislike?
Wow. I dislike this question! I really love your product and haven't had anything I dislike.
Recommendations to others considering the product:
Great Value Easy to use all around wonderful company
What problems are you solving with the product? What benefits have you realized?
We are able to send files in real time as simply as sending an Email. You can have each person input their own data as well as sign documents all without having to print anything out. Of course that is huge in helping the environment.
2019-01-28
What do you like best?
It's so user friendly and very robust in the many changes that I need to make to any given file.
What do you dislike?
I wish it would allow you to add more than 5 pages at one time when I'm trying to make changes to a several documents and uploading it into one main file.
Recommendations to others considering the product:
it's a great platform and worthy of your consideration.
What problems are you solving with the product? What benefits have you realized?
It's been perfect to allow me to make a change, super quick, and get it back to a client in a matter of minutes. It has saved me time and allowed me to make money as a result of being really easy to use and super functional.
It's so user friendly and very robust in the many changes that I need to make to any given file.
What do you dislike?
I wish it would allow you to add more than 5 pages at one time when I'm trying to make changes to a several documents and uploading it into one main file.
Recommendations to others considering the product:
it's a great platform and worthy of your consideration.
What problems are you solving with the product? What benefits have you realized?
It's been perfect to allow me to make a change, super quick, and get it back to a client in a matter of minutes. It has saved me time and allowed me to make money as a result of being really easy to use and super functional.
2019-08-15
I had issues with making changes and…
I had issues with making changes and saving my documents. I reached out to Support and the help I received was excellent. The Support listened to my issue and tried to understand the problem. She persisted with suggestions until a solution was found and the programme worked. i appreciate how hard she tried to fix my issue.
2022-10-25
it honestly has helped me a lot the…
it honestly has helped me a lot the ability to go from one form of coding to Pdf is god send and is well worth the money
2021-01-31
Simple and easy document solutions
Its been less than 2 weeks and I have used this service quite a few times to fill in documents or customize documents. Its been extremely user friendly and I really like the verified signature feature. Its has simplified my document process so much. I'm looking forward to using these for Insurance accord documents which I see they have in the database for use.
2020-04-28
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
How do I improve my first call resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why is First Call Resolution important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
Why is it important to resolve a customer's issue within the first contact?
Gain Customer loyalty: Resolving customers issues and concerns in the first call goes a long way. Customers feel they are being acknowledged and valued by the organization, eliminating the thought of switching companies. This improves customer retention and repeat businesses.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
How do you calculate first call resolution?
The total number of calls resolved correctly on the first attempt divided by the total number of calls in a given period of time. The total number of calls resolved correctly on the first attempt divided by the total number of first calls.
What is first call resolution rate?
For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.
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