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Though perhaps a bit expensive, PDFfiller.com is extremely well-designed, feature-rich and easy to use. While I have no complaints about the basic product, I was bothered by design feature that seemed to insist that I enroll in a more expensive tier of service without giving me the chance to opt out or cancel. Any popup page that requires a user to select - and pay for! - a more expensive service level should always include "close" and "cancel" options. While I'm still a bit troubled by this aspect of PDFfiller's site design, when I raised the issue with your support staff, Ellilou Ilano quickly responded and helped resolve my problem.

With the exception of the scam you have going to get people to sign up for your service... (i.e., On a holiday I came into my office to get work done quickly so I could then spend time with my family. I was soo pleased with your service as it let me upload a document and seamlessly edit it for 2 hours and the peace of mind that everything was working properly as your program continually provided feedback saying that 'all changes have been saved'. Then when I finally finished, after triple checking my work and feeling thrilled that I could go celebrate the holiday and be with my family, I selected the big bright button that says, Done!. And only THEN, after 2 hours of work, did you tell me, there is an error and I need to sign up for your program. You should be ashamed of yourselves. I was so excited to tell other people about your program and how well it works. After being scammed, ripped off in terms of money and precious time, I won't be telling anyone about your service. If you prefer to keep me as a happy customer, perhaps you will find a way to make up for this inconvenience (e.g., give me a discounted membership, upgrade my membership, some other kind gesture?) and correct this misunderstanding that you are covertly enticing people to use your program with an inconsiderate scam. I'd love if you followed up with me about this survey. Thank you. Sarah

First time to become a landlord and the ease of finding the correct forms is amazing. Being able to fill in the forms one looks more professional but two saves me a lot of time. Your page is easy to navigate. Just love you guys all around. Thank you

I enjoy the accessibility to a large variety of legal forms without preparing them, but the process is not that easy. For a novice user, it is cumbersome and complicated. There should be a tutorial on how to maneuver the program and all of its features seamlessly.