New user but so far it's great product at a fair price

Pretty impressive program, but sometimes I have trouble locating documents I've completed online.

easy to use, however price is high just because i wont use it often. I think there should be one set price and maybe extra costs for updates

What do you like best?
I like the chat help desk. I liken having a person I can chat with without a long delay. I really do not like have a charter limit on my response, I really do not have that much to say, therefore you get fluff.
What do you dislike?
not being able to locate the forms needed at times. Sometimes hen I attempt to use the form, I do not know the form number and it causes a delay. I do not like having a 40 Character limit for the questions. I really do not have that much to say
Recommendations to others considering the product:
I would recommend this product ,because it allows my agency to provide the client with the information needed. I really do not have any additional information to supply.
What problems are you solving with the product? What benefits have you realized?
I can service my clients fasters.

I have only used it once before and I like it. Some of the fill-in spaces are challenging, but I'm sure it is because I haven't mastered the software yet.

Awesome customer service! Received a prompt and courteous reply to my query. The customer service you provide has been exceptional, right from the onset. I will not hesitate to call upon your services again in the future. Many thanks and keep up the awesome work!