The billing is bogus and felt dishonest, but customer service fixed my problems after an email. These save well as pdfs but not as docs. I think the service should be less expensive, given apps with similar functionality.

Ease of filling the forms. There is one change if you can make will be great... in date of birth column, once you click on it, you have to put the MM/DD/YYYY. If you can allow to override that and just put the year, that will be of help. In my case where my father was born in 1920 and his date of MM/DD is not known, I'm forced to fill it with incorrect information.

Your service is awesome! Saves time and money from having to run all the way from home to Staples then fax/email important documents to the recipient. This service is easy to edit and save/email documents to the recipients. I really love your service!