My experience Pryor to contact customer support via online chat wasn't a pleasant experience. However my representative went over and beyond in my opinion to resolve the issue for me. If customer support is this affect and expressed concern the way he did on a daily or frequent basis... then definitely purchase this product. Hands down.

Overall the format is excellent -- the clearest, fastest and most accessible set of URL instructions I've ever used -- EXCEPT haven't yer succeeded in getting a doc e-signed! Maybe we were missing a step. The doc got e-sent to the signer, but all he ever got was the sample doc to fill out -- but it wouldn't let him fill it out. and just kept popping up the sample doc. Even tho ' it side we'd successfully down loaded the doc - but it appears it kept downloading the same sample doc and not the one I'd sent him to sign,

I like using the program the only downfall for me is unless I pay more for the subscription I'm not allowed to use the premier options. That is my opinion It's already expensive for me since I really only use it for tax returns.