I really appreciate your service. It's invaluable. I know that nothing is free. However, you do make it affordable--and that is much appreciated. :) Thanks.

I like it, but I do want to use the same form and just change a name and date of birth for a sibling. Can I do that or do I have to fill out the same form all over again?

I join the annual personal plan and it says if it is annual you will got 65% discount on the $72. However, I noticed after payment that I did not get any discount.

I did not like the way my card was charged the $120 initial annual fee. I only wanted to pay by month. That was misleading and I did not appreciate it. If your going to offer the monthly plan, offer it, make the wording more clear. don't try and trick people into the yearly plan and make them go through customer service to get the refund. The reason I give four stars is because (1) the customer service rep was so helpful in getting me my refund back and (2) you have an awesome product. It is really working well for me.