I didn't want to pay for the whole year but I've been charged for the full amount. Please cancel my membership and refund to the same credit card. If I do receive cancelation I'll dispute the charge.

I have had no formal training however it seems very easy and user friendly, however it does not able have all of the facilities that we require. But a good program overall.

Ease of filling the forms. There is one change if you can make will be great... in date of birth column, once you click on it, you have to put the MM/DD/YYYY. If you can allow to override that and just put the year, that will be of help. In my case where my father was born in 1920 and his date of MM/DD is not known, I'm forced to fill it with incorrect information.